Your use of this website constitutes your agreement with the terms and conditions as stated below. Do not use this website if you disagree with any of these terms and conditions.

If you are an under-18 years person, you cannot access or use this website. You further acknowledge and agree that you must be of legal age to start cooperation with this website.

Please note that this Agreement (as this term is defined hereunder) and this Website, in particular, is for a general audience and not intentionally targeted to children. So please note that we do not knowingly collect personal data from anyone under eighteen (18) years of age.

We shall immediately remove any information and/or personal data from and/or related to children under eighteen(18) years of age once we know that such data has been provided to us. If you are aware or have certain grounds to believe that a child under the age of eighteen(18) has provided us with his or her personal data without the consent of a parent or legal guardian, please contact our support team at support@exprofessor.com

Please review our Privacy Policy for more information about our practices related to how we collect, store and process your personal data.

By submitting the registration form, you confirm that you have fully read, understand, and agree to be legally bound by these terms and conditions, which form the entire agreement between Exprofessor.com and you.

1. Definitions

1.1. “Agreement” means these Terms and Conditions.

1.2. The “Company”, “We”, “Exprofessor” and “Our”refer to exprofessor writings registered by the registrar of business under the thereby Act

1.3. “Website” means Exprofessor.com.

1.4. “Order” means an electronic request of a paid service from the Customer for a particular Product and/or service.

1.5. “Product” – a document in .doc or .docx format, which is the final result of processing an Order by the Writer and Support.

1.6. “Support Team” or “Support” signifies a part of the Company’s infrastructure with the mission to serve as an intermediate between the Writer and the Customer.

1.7. “Customer” means a person who orders paper/content writing by the Company’s Writers to obtain the Product according to his/her requirements and pays for that service by pricing system.

1.8. “Writer” means someone who has agreed to work for the Company on a freelance basis under the Company’s terms as stated in this Agreement.

1.9. “Reachable,” if applied to the Writer, means that he/she is available for the Customer and the Company by Internet (Messaging System and emails) and for the Support by phones (landline or cellular) at all times while they are working on the Order.

1.10. “Responsive,” if applied to the Writer, means that he/she can provide the Company and the Customer with the required or requested information while processing the Order.

1.11. “Account” means an electronic record of all the Orders processed by the Writer, as well as communication, payment, and personal information about the Writer, such as full name, city of residence, payment details, etc., available on the Website.

1.12. “Activation of Account” means launching cooperation between the Writer and the Company.

1.13. “Termination of Account” means termination of cooperation between the Writer and the Company.

1.14. “Message” means a unit of the Messaging System, information posted by a sender for a recipient.

1.15. “Messaging System” is an online communication tool that is available in the Writer’s Account on the Website. It is located in the ” Messages ” section and is used for communication between the Writer, the Customer, and the Support.

1.16. “Due Balance” is the number of Earnings pending to be paid to the Writer for completed Orders.

1.17. “Earnings” means payment the Writer receives for completing Orders and delivering Products to Customers.

1.18. “Payment Method” is the money transfer service or system that the Company uses for sending Earnings or financial compensation to Writers.

1.19. “Beneficiary Info” – information that the Writer should submit to his/her Account to receive the Earnings via their desired Payment Method.

1.20. “Payment Dates” – dates when the Company sends Earnings to Writers via their selected Payment Methods.

1.21. “Dispute” – a disagreement or difference that is initiated by the Writer and arises in relation to Fines and Termination of Account.

1.22. “Fine” – a sum of money required to be paid by the Writer as a penalty for violation of the Company’s standards and requirements for Products or not fulfilling the Writer’s liabilities.

1.23. “Payment System” – a third-party payment processor working with payments from the Customers on behalf of the Company.

1.24. “Claim” – a disputed/canceled charge by the Company at the Customer’s bank account, put on hold by the card issuing institution or a Payment System after completing the authorization procedure per the Customer’s request.

1.25. “Investigation Period” – time period dedicated to investigating the Claim – from 14 to 21 business days.

1.26. “Probation Period” – the time period given for a Writer to improve the performance if it was previously defined as below Company’s standards and requirements.

2. Subject of the Agreement

2.1. This Agreement is concluded to regulate relationships and actions between the Writer, the Customer, and the Company.

3. Liabilities of the Company and the Writer

3.1. The Company is obliged to:

3.1.1. Provide access to the personal control panel (Account) and a choice of Orders to the Writer if they are available.

3.1.2. Track the record of the Writer’s work for the Company – number of completed orders, payment history, etc. This record is available in the Writer’s Personal Account.

3.1.3. Perform payment on the Payment Dates stated in clause 8.1. via Payment Methods chosen by the Writers.

3.1.4. Serve as an intermediate between the Writer and the Customer, which involves transmitting Messages between the Writers and the Customers and contacting them by phone if necessary.

3.1.5. Secure high-quality of Products and fine Writers in the amount stated in clause 6 if requirements to the Products stated in clause 4 are not met.

3.1.6. Make decisions on the Activation and Termination of the Writer’s Account based on conditions stated in clauses 5 and 9, respectively.

3.1.7. Resolve Disputes that arise in the cause of Orders processing.

3.1.8. Keep all the personal information of the Writer and the Customer in complete confidentiality, as it is stated in the Privacy Policy.

3.2. The Writer is obliged to:

3.2.1. Follow all the Customer’s instructions and guidelines when working on the Product.

3.2.2. Follow the Company’s standards and requirements to Products as stated in clause 4.

3.2.3. Follow the standards of formatting styles (MLA, APA, Chicago/Turabian or Harvard) as stated in the guidelines available in the Account and in the Useful links section of the Website.

3.2.4. Upload the final product version before the deadline set in the Order. The final version must correspond to the Order requirements.

3.2.5. Upload half of the completed Product before 50% of the deadline (applies to orders exceeding 20 pages).

3.2.6. Be always Reachable and Responsive during work on Orders; always reply to messages from Customers and Support. Log in to the account no less than once in 24 hours while working on the Order.

3.2.7. Upload half or more of the completed Product upon Company’s request to receive a deadline extension. (Decisions on deadline extensions always remain at the discretion of the Company).

3.2.8. Perform all the paper revisions for free, initiated by Customers or Support.

3.2.9. Keep all the information considering Orders and your Account confidential.

3.2.10. Deliver the Product only to the Company and not sell/share/donate it to any third parties.

3.2.11. Use only one username with the correct and up-to-date personal information. Working under multiple fake Accounts (user names) or selling already existing Accounts to third parties is strictly prohibited.

3.2.12. Transfer economic, and intellectual property rights for all the submitted Products to the Company.

3.2.13. Writers shall neither participate in any online assignment instead of our Customers nor log in to any online assignment on the Customer’s behalf.

3.2.14. Observe business communication standards and communicate professionally with Customers and Support

3.2.15. Check the Order instructions carefully before applying, and provide the price bid at the time of application. The use of any additional software that is aimed to cheat the system and influence the functionality of the system at any way is strictly prohibited.

3.3. Violation of the obligations stated in the clauses 3.2.1., 3.2.2., 3.2.3., 3.2.4., 3.2.5. , 3.2.6 will result in fines, stated in clause 6.

3.4. Systematic violation of the obligations stated in clause 3.3. and violation of the obligations stated in clauses 3.2.9. and 3.2.10., 3.2.11., 3.2.15 will result in Termination of Account, as stated in clause 9.1.

4. Company’s standards and requirements to Products

4.1. Content should be:

4.1.1. Original and based on proper argumentation.

4.1.2. Built on the principles of logical development, which can be achieved with the help of linking words and phrases and other linguistic devices.

4.1.3. Built in the way to properly develop the topic given by the Customer and meet all their instructions.

4.1.4. Structured and logically organized in the way appropriate for the type of paper stated in the Order.

4.2. Formatting:

4.2.1. Text should be typed on standard A4 pages (8.267″ x 11.692″) with 1″ margins on all sides. The minimum word count for 1 page is 275 words. This value is not an upper limit and should be exceeded to meet the requirements stated in clause 4.5.2 if needed.

4.2.2. Font should be double-spaced Times New Roman or similar 12 pt.

4.2.3. Page numbers should be placed in the upper right-hand corner of the paper.

4.2.4. Bibliography, page headers, formatting of titles and subtitles, in-text references, foot- and endnotes, and other elements should be formatted following the set formatting styles (MLA, APA, Chicago/Turabian or other).

4.2.5. If the type of Order is defined as Editing/Proofreading, the Writer must edit no less than 30% of the content.

4.3. Language norms:

4.3.1. Papers should be written in impeccable English without violating language norms, including but not limited to grammar, stylistics, morphology, and punctuation.

4.4. Plagiarism:

4.4.1. Plagiarism level must be 0%, which is checked with the help of special software. When defining the plagiarism level, bibliographical references and cliched phrases are not considered.

4.5. Customer’s instructions:

4.5.1. Customer’s instructions and specifications should be followed to the dot.

4.5.2. The Product you deliver must correspond to the required amount of full pages ordered by the customer.

4.6. Violation of clauses 4.1.-4.5. will result in fines as stated in clause 6.1.

4.7. Systematic violation of clauses 4.1.-4.5. will result in a Probation Period or Termination of Account as described in clause 9.1.2.

If the account is set on a Probation period, the following restrictions can be imposed:

*Denied access to:

  • Option for bidding.
  • Auto-take option.
  • A particular type of orders based on previous performance
  • Personal, contact, or payment information change.

5. Activation of Account

5.1. For an Account to be considered for Activation, the Writer has to fill in the registration form at the Website, pass a tutorial followed by quizzes based on it, complete a writing prompt and a sample essay assignment and upload a photo of a higher education certificate.

5.2. Within 14 days after completing the tests and uploading all the required documents, the Support notifies the Writer on whether his/her Account is activated or declined. The Support can also ask the Writer to specify some additional information, correct the existing one, or ask to revise the sample essay.

5.3. Only upon Activation of the Account and authorization of contact information the Writer receive the possibility to apply for Orders and start earning money.

5.4. The Company reserves the right not to disclose the reason for the application denial.

5.5. Upon Activation of your Account, we may request additional information from you to verify your identity. Such information may include a request to provide us with scanned copies or photos of your identification documents, the last four digits of your credit/debit card or other identity and/or billing/payment information-related documents.

5.6. As a data subject, you have certain rights for personal data which we collect, store, and process about you. When handling your requests on this matter, we may ask for additional information to confirm your identity and request.

5.7. Any information you provide will be treated as “personal data” and shall be collected, stored and processed strictly by our Privacy Policy.

6. Fines

6.1. Violation of conditions stated in 3.2.1. – 3.2.15., 4.1. – 4.5. will result in the following fines:

6.1.1. Plagiarism (clause 4.4.) – 50% of the estimated price for the Order.

6.1.2. Wrong formatting (clause 4.2.) – 15% of the estimated price for the Order.

6.1.3. Grammar and punctuation mistakes (clause 4.3) – 25% of the estimated price for the Order.

6.1.4. Writer is not reachable (clause 3.2.6.) – the fine in the amount of $1 will be imposed.

6.1.5. Lateness (clause 3.2.4.-3.2.5):

  • The writer is late with the delivery of the first part of the paper – 10% of the estimated price for the Order.
  • The writer is late for less than 1 hour – 15% of the estimated price for the Order.
  • The writer is late for more than 1 hour – 25% of the estimated price for the Order.
  • The writer is late with the revision – 25% of the estimated price for the Order.
  • Wrong/incomplete paper provided as a final version – 15% of the estimated price for the Order.
  • The deadline was missed, and the client no longer needs the order – 100% of the estimated price for the Order.

6.1.6. Retraction from the Order:

  • Less than 30% of the writer’s deadline has passed – no fine will be imposed.
  • More than 30% of the writer’s deadline has passed–50% of the estimated price for the Order.

6.1.7. Low quality (clause 3.2.1 – 3.2.2):

  • If the client files a complaint regarding the quality of the delivered work, a fine in the amount of 25% of the estimated price for the Order might be applied (regardless of the status of the order).
  • The Quality Assurance Department reserves the right to cancel the payment for the case if the quality of the delivered work does not meet the Company’s standards and requirements. In such a situation, the Quality Assurance Department is obliged to provide detailed reasons of the payment’s cancellation.

6.1.8. Business communication standards not followed (clause 3.2.14 ) – the fine in the amount of $1 will be imposed.

6.1.9. Order instructions not checked before application (clause 3.2.15) – the fine in the amount of 10% of the estimated price for the Order will be imposed.

6.2. If the writer’s actions/lack of actions resulted in a refund, a fine in the amount of 100% of the estimated price for the Order will be imposed. More than one instance might result in account termination by clause 9.1.2.

6.3. Violation of clauses 3.2.9 – 3.2.15. will result in a fine of 100% of the estimated price for the Order and termination of the account.

6.4. If the Customer initiates a Claim due to violations of clauses 3.2.1. – 3.2.7., 4.1. – 4.5, 100% fine is applied to the Writer’s balance after the price of the Order is reversed.

7. Disputes

7.1. The Customer has a right to dispute the case within:

  • 14 days after the first delivery of the paper
  • 14 days after the revision of the paper
  • 14 days after approving the case
  • Exception – plagiarism – no timeframe

7.2. The Dispute Manager:

  • Must reply to the Writer’s questions and requests promptly
  • Must provide the Writer with the detailed reasons for the Dispute upon the Writer’s request
  • Must designate the approximate deadline for the final Dispute resolution upon the Writer’s request
  • Must provide the supporting documents, supporting the reasons for Dispute (Plagiarism Report, grading rubric, graded paper, etc) upon the Writer’s request
  • Must keep the Writer informed about the progress of the negotiation process with the Customer
  • Must inform the Writer about the Final Dispute Resolution, achieved after negotiating with the Customer (the percentage of the refund)
  • Has the right to request the materials used by the Writer for the paper completion
  • Has the right to request the Writer’s opinion regarding the validity of the Customer’s reasons for filing a Dispute
  • Has the right to decrease the Writer’s payment for the dispute
  • Has the right to apply the fines, depending on the particular nature of the Dispute

7.3. The Writer:

  • Must reply to the Dispute Manager’s questions and requests promptly
  • Must provide all the information about the process of the paper completion upon the Dispute Manager’s request
  • Must be able to provide the digital copies of or the links to all the sources used in the process of the paper completion upon the Dispute Manager’s request
  • Has the right to request the documents supporting the Customer’s reasons for Disputing the case (Plagiarism Report, Grading rubric, graded paper, etc)
  • Has the right to participate in the process of negotiation with the Customer
  • Has the right to enquire about the stage of negotiation
  • Has the right to suggest his personal vision of how the Dispute is to be resolved

7.4. The Quality Assurance Department reserves a right to apply the following fines and measures, depending on the particular reasons, circumstances, and the amounts refunded back to the Customer:

  • Plagiarism – 100% refund – 200% fine. More than one instance might result in account termination following the clause 9.1.2.
  • Wrong paper uploaded by the writer – 100% refund – 100% fine
  • The instructions were not followed – – 100% refund – 100% fine. The instance will result in a Probation Period for the Writer.
  • Full payment for Multiple Choice Question assignments will be issued in case of successful completion of not less than 80% of the assignment. All results below 80% are subjected to a partial refund to the client and salary recalculation. The amount of salary decrease depends on the percentage of correct answers.

7.5. The Writer has a right to dispute the Fine imposed as a result of conditions stated in the clause 6.1 and 7.4 within 3 (three) business days from the moment it was imposed. The Writer has to state the reason why fine imposition was not fair. The Dispute Manager conducts the investigation and usually takes up to 7 (seven) business days from the time the dispute was submitted.

7.6. Termination of Account due to reasons stated in clause 9.1.2. can be set on the dispute within 3 (three) business days from when the Writer was notified. The Writer has to state the reason why the Termination of the Account was not fair. The Support conducts the investigation and usually takes up to 7 (seven) business days from when the dispute was submitted.

7.7. The Quality Assurance Department or the Dispute Manager reserves the right to cancel the payment for the disputed case if the nature of the Dispute does not fall under any of the clauses mentioned above. In such a situation, the Dispute Manager is obliged to provide detailed reasons of the payment’s cancellation.

7.8. Fines imposed by clauses 6.2., 6.3. cannot be set on the dispute and are irrevocable and final.

7.9. Termination of Account initiated due to reasons stated in clause 9.1.1. cannot be set on the dispute and is irrevocable and final.

8. Payment terms and conditions

8.1. Upon Activation of the Account, or at least 4 days before the Payment Dates, the Writer has to submit the Beneficiary Information (payment details) to the Account and verify it by the Support. In case the Beneficiary Information is not submitted within the stated time, the Company will process all the payments on the next Payment Date.

8.2. The Beneficiary Information must not belong to a third party. The Company reserves a right to refuse the Writer in further use or change of the submitted Beneficiary Information belonging to a third party.

8.3. The Company is not responsible for inaccurate or invalid Beneficiary Information submitted by the Writer. In such a situation, the Writer shall bear all commissions, and a fee in the amount of $25 will be charged for investigation and/or payment recall.

8.4. Whenever the Writer uploads a Product that is made in compliance with all the conditions of clause 4 and the Client approves it, the Writer receives a stated amount of money that is visible in their Due Balance section.

8.5. Payment Dates are on the 1st-5th and 16th-20th of every month. The funds are withdrawn from the balance every 1st and 16th only. The Company reserves a right to change the Payment Dates due to sudden/unexpected circumstances/technical difficulties. In such a case, Writers will be notified via the News section or email.

8.6. Requests to change Beneficiary Information must be raised by the 12th and 27th of the month. In this case, the Writer will have to pass the verification procedure and provide the official documents for security purposes. The Writer is prohibited from changing their Beneficiary Information if their account was set on a Probation period. Change of the Beneficiary Information is further not allowed upon account termination.

8.7. The Writer has a right to choose the Payment Method that the Company will use to process any payments. The Payment Method should be chosen according to the Writer’s location and availability of the methods’ service offices. The Company provides the following Payment Methods: Mpesa and Equity Bank Ke

9. Termination of Account

9.1. The Company has a right to initiate Termination of Account immediately (by notifying the Writer via email) in the following cases:

9.1.1. Violation of clauses 3.2.9., 3.2.10., 3.2.11 . and 11.2. – 11.5 ( disclosure of information considering Orders, selling/donating/sharing Products with any third parties, using several user names or fake Accounts).

9.1.2. Systematic violation (2 or more cases) of clauses 4.1.-4.5. (not following the Company’s standards and requirements for the Products) and clauses 3.2.1., 3.2.2., 3.2.3., 3.2.4., 3.2.5., 3.2.14., 3.2.15, 3.2.16. (the Writer’s liabilities).

9.1.3 Termination of account because of clause 3.2.16, for the use of additional software to produce and or reproduce content, might attract a non-pay dismissal, at the company’s discretion, to cater for damages.

9.2. The Writer has a right to initiate Termination of Account at any time if he/she doesn’t have any pending Orders by notifying the Support via email or phone 10 days before the expected termination.

9.3. In case of Termination of the Account, all the payments and Earnings pending will be paid to the Writer on the nearest Payment Date.

9.4. The Company has a right to initiate Termination of Account because of the inactivity of the Writer. Inactivity means that the Writer did not log in to their personal control panel for more than 1 month and did not complete any orders during a two-month period. The account may be re-opened upon Writer’s request and Company’s discretion.

9.5. In case of Termination of Account because of inactivity, all the pending payments and earnings will be paid to the Writer on the nearest Payment Date after their request.

10. Confidentiality

10.1. All the information received from the Writers and the Customers is confidential and not sold/shared with any third parties. Detailed information considering the privacy issues is available in the Privacy Policy at the Website.

11. Intellectual Property Rights

11.1. The Company cares about the proper distribution of intellectual property rights on the provided Products subject to these Terms and Conditions.

11.2. By agreeing to be legally bound by these Terms and Conditions, the Writer and the Company ensure that moral and economic intellectual property rights to the Products shall remain separate and shall be exercised independently.

11.3. The Writer makes an unconditional, complete, and exclusive transfer of all the economic, intellectual property rights for the Product to the Company. The transfer described shall be made once the Writer agrees to be legally bound by these Terms and Conditions. The Writer acknowledges that he/she does not have the right to use the Product per their wish and, thus, may not publish/sell/share the Product with any third parties.

If the Writer puts the Product online and/or otherwise makes the Product public without the Company’s prior authorization and/or permission, except other ways of protection and/or remedies for copyright infringement, the Company is entitled to, and reserves the right, in a sole discretion:

  • to reduce, and/or withhold, and/or to reverse, and/or to deny, and/or to reject Earnings, in whole or part for an indefinite term, and/or
  • to impose a fine of two hundred percent (200%) of the initial Order price on the Writer’s due balance and/or
  • to downgrade the Writer’s Account status for an indefinite term.

11.4. At the same time, moral intellectual property rights remain inalienable rights that belong to the author only.

11.5. Moral, intellectual property rights are the right to claim authorship of the Product and to object to any distortion, mutilation or other modification of or other derogatory action in relation to the Product which would be prejudicial to the Writer’s honor or reputation.

11.6. Intellectual property rights that are not listed in the 11.5. the section above shall be deemed as economic intellectual property rights that are transferred to the Company.

11.7. The Company obtains and enjoys the full scope of economic intellectual property rights on the Product subject to these Terms and Conditions. The same scope of the Company’s rights extends to sample essays, delivered papers, and all the other works provided by the Writer.

11.8. Violation of clauses 11.1.-11.7. will result in immediate Termination of Account, as stated in the clause 9.1.1.

12. Claim

12.1. Claims are investigated by the Company’s Risk Department and the Payment System during the Investigation Period.

12.2. Orders with Claims from Customers are forwarded to the Quality Assurance Department for a detailed examination of the Product and its compliance with the Company’s standards and requirements to Products in clauses 4 and 3.2.

12.2.1. Quality Assurance Department reserves the right to send a request to the Writer for the screenshots or photos of the Product sources used as references or citations:

The Investigation period is automatically extended by the time taken to fulfill the request.

12.3. The Order price paid to the Writer is put on hold and 100% is retained from the Writer’s balance for the Investigation Period.

12.4. Based on the evidence from the Risk Department, Payment system and the Quality Assurance Department the hold on the Writer’s earnings is removed within the Investigation Period:

If the Product meets the standards in clause 4, the Earnings will be covered by the Company and added back to the Writer’s balance;

If the Product does not meet the standards in clause 4 or violations of clause 3.2 have taken place, the Company will not cover the Earnings.

12.5. If the Writer’s actions/lack of actions resulted in Claim, the account will be set on a Probation Period. More than one instance of Claim might result in account termination in accordance with clause 9.1.2.

12.6. The Writer has a right to request for a description of violations within 5 business days after the Investigation Period if the Company did not cover the Earnings after removing the hold on funds according to clause 12.4.

13. Governing law and dispute resolution

13.1. It is mutually agreed that the laws of Kenya shall govern this Agreement.

13.2. Any dispute, controversy, or claim arising out of or relating to this Agreement, including but not limited to the performance, breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the Kenyan Employment Arbitration Rules.

Amendments to these Terms and Conditions

We strive to improve the quality of our service and thus can change these Terms of Use from time to time. All the amendments will be available on this page.

Last updated on November 21, 2022.